Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Q. What happens if there is no one in to receive my order?
A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour, you will receive a ‘Something for you’ card to collect your order at your local Post Office. If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund.
Q. Do you deliver to PO Box addresses?
We are only able to ship to uk addresses that service UK, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK.
Q. What happens if I haven’t received my order?
A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team (07703 786 781) within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.
For assistance with delivery queries please contact our Customer Service Team (07703 786 781) .